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Articles on our rack & pinion system for single-panel doors

Articles on our belt drive system for single-panel or multi-panel doors

MultiDrive / AutoGlide

Articles on our automatic swinging door system

AutoSwing

Articles on all accessories and the Autoslide App. All accessories work with all systems.

Accessories

Currently, the AutoSlide, MultiDrive, and AutoSwing can be natively integrated with Alexa, Siri, and Yale/August. To integrate a third party device to activate the system, it is recommended to wire in a relay switch or use the RS485 input.

Currently, the AutoSlide, MultiDrive, and AutoSwing can be natively integrated with:<ul><li style="font-size: 16px;">Siri Shortcuts (through use of the AutoSlide Pro app)</li><li style="font-size: 16px;">Alexa (through use of the AutoSlide Pro app and the AutoPlus Gateway)</li><li style="font-size: 16px;">Yale/August (for the AutoSwing only, through use of the AutoSlide Pro app and the AutoPlus Gateway)</li></ul>To integrate a third party device or control platform to activate the system, it is recommended to use our key switch cable to wire in a momentary/inching relay switch. The sensor inputs for all Autoslide systems are dry contacts, allowing for easy integration of a third party device such as a button, keycard reader, biometric scanner, or smart home relay.For details on how to wire in a third party device for activation, see here:&#xA0;<div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div>attach_file <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/0l9dY2VKggd7rZkL/hc/0l9dY2VQgB6rZkLp/2025021222-1ee8fed9-0bd0-4189-a87d-fc5d9905f364-autoslide%20-%20key%20switch%20cable%20guide.pdf" rel="noopener noreferrer" target="_blank">AutoSlide - Key Switch Cable Guide.pdf</a> 451.7KB</div>close</div>For more advanced integration, the RS485 port on the motherboard of the system can be used. This will provide full control over the AutoSlide/MultiDrive/AutoSwing system, including opening and closing the door, changing modes, and inferring the door&apos;s current status.For more details on this, please contact AutoSlide support.

Integrating My System With 3rd Party Devices

If there appears to be a physical obstruction to the door while it is opening, immediately power the AutoSlide off. Manually close the door fully. Open and close the door repeatedly to determine the source of the resistance.

If there appears to be a physical obstruction to the door while it is opening from the AutoSlide or MultiDrive, immediately power the system off.Isolating ObstructionManually close the door fully.<ul><li style="font-size: 16px;">If your AutoSlide/MultiDrive is mounted at the top of the door, push/pull your sliding panel from the top.</li><li style="font-size: 16px;">If your AutoSlide is mounted at the bottom of the door, push/pull your sliding panel from the bottom.</li><li style="font-size: 16px;">Do not use the door handle to open and close the door.</li></ul>Following the guideline above, manually push your door open. Try to open the door at approximately the speed the AutoSlide opens when the issue occurs. Feel for any changes in how the door slides; spots of increased friction or drag, bumps, etc.Close the door fully, and repeat the above step except now opening the door at a steady, constant speed. Manually pull the door closed and back open around the spot where you suspect the obstruction is, feeling for any spots of increased drag or physical obstructions.Usually (but not always) the physical obstruction can be felt using the above method. From there, it tends to be easier to locate and resolve the obstruction.Common CausesGeneral tips include:<ul><li>Make sure the bottom door track is clean and free of debris.</li><li>Ensure the rollers of the door and the bottom door track are in good condition, not bent or warped.</li><li>Look for any pebbles in the door track, or loose nails/screws that the panel could catch on.</li><li>Raise the sliding panel using its height adjustment screws. Be sure to raise the panel by equal amounts on its left and right, to keep the panel level (e.g. one turn on the left screw, one turn on the right screw).</li><li>Lubricate the bottom of the door track with silicone or aluminium lubricant. Do not use a water displacement lubricant such as WD-40. This could damage your door&apos;s hardware over time.</li></ul>If none of the above apply or seem to help, contact a door maintenance technician to have the door serviced.

Physical Obstruction With Sliding Door

If, when programming human, pet, or stacker opening width, the door opens fully then tilts (with the top edge of the sliding panel opening further than the bottom edge of the sliding panel), it can cause significant calibration issues.

If, when programming human, pet, or stacker opening width, the door opens fully then tilts (with the top edge of the sliding panel opening further than the bottom edge of the sliding panel), it can cause significant calibration issues. This most commonly happens on units mounted at the top of doors that only have a doorstop at the bottom.It can also occur (albeit more rarely) with AutoSlide systems mounted on the ground operating a door with a doorstop only at the top.During programming, when the door is about to reach the fully open position, manually brace the door at both the top and the bottom to keep it from tilting. Once programming is complete, test the system:<ul><li style="font-size: 16px;">If the human opening width was programmed, press the Inside Sensor button.</li><li style="font-size: 16px;">If the Stacker opening width was programmed, put the unit out of Blue Mode, let the door close and settle, then put the unit back into Blue Mode.</li><li style="font-size: 16px;">If the Pet opening width was programmed, then ensure the unit is in Pet Mode and press the Pet Sensor button.</li></ul>When the door opens, check to see if it reaches the actual maximum opening position and physically hits the door stop.<ul><li style="font-size: 16px;">If it does, reprogramming the opening width will be required (attempt bracing the door sooner before it reaches the fully open position). If using an AutoSlide rack &amp; pinion system, ensure the motor gear isn&apos;t slipping/skipping on the rack.</li><li style="font-size: 16px;">If it does not, the unit should be good to continue operation without reprogramming.</li></ul>

Sliding Panel Tilts When Open During Programming

If the AutoSlide normally keeps the door fully open, and when activated closes then opens the door, it indicates the system is programmed in reverse.

If the AutoSlide, MultiDrive, or AutoSwing normally keeps the door fully open, and when activated closes then reopens the door, it indicates the system is programmed in reverse.Power the system off, move the door halfway open, and power the system back on. If the door immediately starts to open, power off the system. This confirms the door was programmed in the incorrect direction.Reverse DIP switch #1, then power back on the system. It should now start to close the door. From here, the system should be oriented correctly.

Normally Open, When Activated Closes then Reopens

If, when activated, the AutoSlide opens, fully closes, then immediately reopens by itself, it indicates a calibration issue or sensor issue. The motor wheel may be slipping on the track by a small amount every opening or every few openings.

If, when activated, the AutoSlide/MultiDrive/AutoSwing opens, fully closes, then immediately reopens by itself, it indicates a calibration issue or sensor issue.<ul><li style="font-size: 16px;">For AutoSlide systems, the motor wheel may be slipping on the track by a small amount every opening or every few openings. This is especially common on systems that experienced grinding issues when first installed. If the wheel is slipping, see here.</li><li style="font-size: 16px;">Power cycle the system and (once it settles) activate it to open the door. When the door is opening, ensure it isn&apos;t opening to point where it physically hits the doorstop (it should stop about 1/2&quot; short). If it does hit the doorstop, the programmed opening width is too great. Reprogram the opening width to be shorter.</li><li style="font-size: 16px;">If the door has a tight weatherseal, turn on DIP switch #2 for Slam Shut (or increase the Closing End Force in the app, if connected). Power cycle the system and test. Ensure the door closes fully into the seal every time. Otherwise, a tight weatherseal can act as an obstruction (and activate the safety reversal). If the AutoSlide Standard is being used and has difficulty closing fully into the weatherseal, consider upgrading to an Elite.</li><li style="font-size: 16px;">This only applies to AutoSlide or MultiDrive systems mounted at the top. Power cycle the system and (once it settles) activate it to open and close the door. When it reaches fully closed, does the sliding panel significantly tilt? Does the top of the sliding panel close further than the bottom? If so, once the motor disengages, does the tilted panel seem to want to level itself, with the top of the sliding panel opening back up slightly? This could engage the open-assist and re-open the door. Reduce drag resistance at the bottom of the door (clean track, lubricate track, or raise sliding panel).</li><li style="font-size: 16px;">For AutoSwing systems mounted onto a swing door; power the system off and move the door halfway open. Then manually push the door closed at the top only to mimic the AutoSwing closing the door. Once the door is pushed as far closed as possible at the top, release all pressure and see if the door naturally opens back up slightly. If so, this could be triggering the open-assist feature to reopen the door. Consider using a maglock or electric strike to keep the door closed.</li><li style="font-size: 16px;">If microwave motion sensors or IR heat sensors are being used, ensure they are pointed away from the sliding panel enough so the sensor doesn&apos;t pick up the door&apos;s own movement. If needed, turn the sensors off and see if the issue persists.</li></ul>If the above does not apply, contact AutoSlide for advanced support.

Door Closes Fully Then Reopens By Itself

The below article will list the three different versions of automatic door system we have, along with visual cues to identify them. The AutoSlide system utilizes a track & pinion mechanism to slide a single panel door open and closed. The main unit b

The below article will list the three different versions of automatic door system we have, along with visual cues to identify them.<h2 id="autoslide">AutoSlide</h2>The AutoSlide system utilizes a track &amp; pinion mechanism to slide a single panel door open and closed. The main unit body is only about 19.5&quot; in length, and while normally installed at the top of the door it could also be floor-mounted. Primary visual signs that you have this system include:<ul><li>A cover only spanning 19&quot; in length</li><li>An AutoSlide logo visible on the cover</li><li>An exposed toothed track</li></ul><img data-fr-image-pasted="true" src="https://autoslide.com/wp-content/uploads/2022/11/autoslide-door.jpeg" style="width: 565px;" class="fr-fic fr-bordered fr-rounded fr-dib">You can determine the exact model of your AutoSlide by the motor. See the below diagram for more information.<img src="https://attachments.gorgias.help/l9zzj/hc/l5zv/d38f7a9b-3121-4cdc-af5d-b517042f9f7a-694fb3e6-1b19-48a4-b7d4-8b6b12585b80.png" style="width: 570px;" class="fr-fic fr-dib"><h2 id="multidrive--autoluxe">MultiDrive / AutoLuxe</h2>The MultiDrive system is a belt drive unit, with a motorized gear on one end of the door and a return gear on the other end of the door. This system typically spans the entire door&apos;s width, and is always installed at the top of the door. This system can also automate a single sliding panel door, and is the only system AutoSlide offers that can automate a multipanel door (OXXO, OXX, etc.) with one motor. Primary visual signs that you have this system include:<ul><li>A cover spanning the entire width of the door</li><li>No logo on the cover</li><li>A visible black toothed belt able to be seen on the back side of the system when the door is open</li></ul><img src="https://attachments.gorgias.help/l9zzj/hc/l5zv/img_5100-87812e38-b0de-48f4-b838-40fd41cadb7a.jpg" style="width: 580px;" class="fr-fic fr-dib fr-rounded fr-bordered"><h2 id="autoswing">AutoSwing</h2>The AutoSwing is our only system available for swinging doors. An inswing arm (using a slide rail and ball mechanism) and outswing arm (using a jointed moment arm) are offered, see below for differences.<img data-fr-image-pasted="true" src="https://autoslide.com/wp-content/uploads/2022/11/Pull-arm-option.jpg" style="width: 300px;" class="fr-fic fr-dib">Inswing (slide rail) Arm<img data-fr-image-pasted="true" src="https://autoslide.com/wp-content/uploads/2022/11/Push-arm.jpg" style="width: 300px;" class="fr-fic fr-dib">Outswing (push/pull) Arm