Home Page

Store

AutoSlide

<p>Power the unit off. Manually slowly open and close the door, feeling for areas of high resistance. Ensure the door track is clean and use a broom to sweep any dust/dirt in the track. Check door rollers to ensure no hardware is damaged. Power unit back on and test.</p>

Power the unit off. Manually slowly open and close the door, feeling for areas of high resistance. Ensure the door track is clean and use a broom to sweep any dust/dirt in the track. Check door rollers to ensure no hardware is damaged. Power unit

Door Only Opens Partially, or Opens Fully but Closes Partially

MultiDrive / AutoGlide

AutoSlide Installation Materials

AutoSlide Pocket Door Installation

Standard vs Elite - What's the Difference?

My AutoSlide Doesn't Open Fully

Physical Obstruction When Opening

Closes Fully Then Opens Back Up

Stays Open, When Activated Door Closes and Reopens

Door Closes Fully Then Pulses Closed

AutoSlide Doesn't Power On

Door Slams Closed After Powering On

AutoSlide Motor Wheel Grinding On Track

Door Closes Then Lights Flash Endlessly

Door Cycles Endlessly During Programming

Panel Tilts During Programming

When Activated Door Opens Fully Then Tries To Close but Can’t

Door Doesn't Move During Programming, Lights Flash Continuously

Door Doesn't Move During Programming, Lights Settle

Door Doesn't Move When Programming

Door Doesn't Move When Turned On

When Powered On Door Doesn't Move, Settles In Mode

Sensor Keeping Door Open Constantly

Door Closes Then Immediately Opens When Powered On

Door Opens When First Powered On

When Powered On Door Doesn't Move and Lights Flash

When Activated Door Doesn't Open Fully and/or Lights Flash when Closed

AutoSlide Troubleshooting Articles

MultiDrive / AutoGlide Installation Materials

Both Wall Buttons Trigger Inside or Outside Sensor

Door Isn't Fully Closing Into Weatherseal or Leaves Gap When Closed

Stacking Doors Slam Open in Green/Red/Pet Mode

Door Doesn't Open to Correct Width After Programming

Door Only Opens Partially, Reopens After Every Close

Door Opens/Closes Very Slowly

When Programming Stacker Mode, Door Doesn't Open Fully

Door Opens At Random

Hardwiring Your MultiDrive System

AutoSwing Installation Materials

AutoSwing Basic Operating Guide

How To Wire in a Third Party Maglock or Electric Strike

Troubleshooting a Maglock or Electric Strike

AutoSwing

Connecting Sensors and Sensor Inputs

Changing Batteries in Wireless Sensors & Remotes

Removing Currently Paired Accessories

How to Set Up My AutoSlide App

Updating System Firmware Through App

How to Share eKeys to Another User

Scheduling Mode Changes Through Siri

Integrating Your System With Alexa

Using Alexa Routines with Autoslide

Changing System Ownership

"Device Already Enrolled" Error When Pairing App

App Shows Connected, but Can’t Change Mode

Troubleshooting “Local Connection Error” on Android

Troubleshooting "Local Connection Error" on Apple iOS

App Control

RFID K9 and iOpen Tag Set Setup Materials

Determining Your Tag Set Version and Version Differences

New Tag Not Pairing to Existing Sensor Box

Tag Triggering Too Far or Not Far Enough

How to Clear Sensor Box Cache

Tag No Longer Activates Door

New Tag Intermittently Activates Door

Tag Activates RFID Sensor Box but Door Does Not Open

RFID Proximity Tags

Touch Button Setup Instructions

Both Touch Buttons Trigger Inside or Outside Sensor

Touch Button Signal Doesn't Reach System

Touch Buttons

IR (Infrared) Sensor Installation & Setup Materials

Setting Wireless IR (Infrared) Sensor for Human or Pet

IR (Infrared) Sensors Open Door Randomly

Adjusting IR (Infrared) Sensor Range

IR (Infrared) Sensors

Microwave Motion Sensor Instructional Materials

Microwave Sensor Constantly or Randomly Activating

Microwave Sensors

Handwave Sensor Installation & Setup Materials

Handwave Sensor Activating By Itself

Handwave Sensors

4-Button Remote Setup Instructions

4-Button Remote Control

10-Digit Security Keypad Setup Information

10-Digit Security Keypad

Accessories

Integrating My System With 3rd Party Devices

Physical Obstruction With Sliding Door

Sliding Panel Tilts When Open During Programming

Normally Open, When Activated Closes then Reopens

Door Closes Fully Then Reopens By Itself

What Type of System Do I Have?

Door Only Opens Partially, or Opens Fully but Closes PartiallyUpdated 2 years ago