Tag Triggering Too Far or Not Far EnoughUpdated a year ago

If the tag is activating the tag sensor at too close or too far of a range, the tag distance must be adjusted.

First, determine if the tag is Version 1 (pre-Nov 2021) or Version 2. This can be determined by observing the tag sensor. When no tags are within range and the tag sensor is idle,

• If there's a solid blue light on the tag sensor, the tag set is Version 1
• If there's no light at all on the tag sensor (despite the system being powered on), the tag set is Version 2

If the tag is Version 2:

• Take the tag to the physical distance you want it to activate at.
• Ensure any other tags are out of range.
• Press and hold the tag button until the tag light comes on solid blue. Release the tag button.
• The tag should flash once, then set itself to the distance it's held at from the tag sensor box.

If the tag is Version 1:

• Press and hold down the button on the tag.
• After approximately 10 seconds, it should begin to flash in sequence (one flash, two flashes, three flashes, one flash, etc.)
• Release the tag button after one flash for 3', two flashes for 6', or three flashes for 10'.

If the tag is still showing intermittent or inaccurate range issues,

• Try setting the range again; it can take multiple times for the range to calibrate correctly.
• All tag sets come with at least two tags; try using the second tag. If the second tag has the same issue, the issue may be with the tag sensor box.
• Try moving the tag sensor box's position. Concrete or walls with a high amount of metal or wiring behind the tag sensor box can inhibit detection.
• Change the battery on the tag.