This article contains essential information for the setup of the iOpen or K9 RFID Proximity Tag set. All information applies to Version 2 tag sets only. To determine your tag set version, please see this article. Tag sets purchased after November 202
This article will assist in determining whether your RFID proximity tag set is Version 1 or Version 2. Version 1 tag sets and Version 2 tag sets look outwardly identical. It's important to note that a Version 1 tag does not work with a Version 2 tag
If you're attempting to pair a new RFID K9 tag or iOpen tag to an already installed and operational tag sensor box, but are experiencing issues, begin by confirming the tag and the sensor box are the same version (V1 or V2). RFID Tag:. Hold down the
If the tag is activating the tag sensor at too close or too far of a range, the tag distance must be adjusted. First, determine if the tag is Version 1 (pre-Nov 2021) or Version 2. This can be determined by observing the tag sensor. When no tags are
All RFID Tag Sensor Boxes have a memory cache, allowing them to remember multiple tags. At a certain point, this memory cache can be filled - preventing the sensor box from learning new tags. To fix this, the memory cache must be cleared (to remove a
If an RFID proximity tag was working reliably for a period of time, but now is failing to activate the RFID sensor box or is intermittently activating the sensor box, it may indicate a communication issue between the tag and sensor box. This article
If an RFID proximity tag is intermittently activating the RFID sensor box, or if it's only activating reliably from one side of the door, this can indicate a signal issue inhibiting the communication between the tag and the sensor box. This article d
If the RFID sensor box reliably activates (lights up) when a paired tag is brought within range, but does not activate the Autoslide system to open, it indicates a communication break between the sensor box and the Autoslide's motherboard. This artic