My AutoSlide Doesn't Open Fully
If the AutoSlide, when activated, doesn't open the door fully, it can indicate a potential obstruction or calibration issue.
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AutoSlide Troubleshooting Articles
Physical Obstruction When Opening
If there appears to be a physical obstruction to the the door open. Try to open the door at approximately the speed the AutoSlide opens
Closes Fully Then Opens Back Up
If, when activated, the AutoSlide opens, fully closes, then immediately reopens by itself, it indicates a calibration issue or sensor issue. The motor wheel may be slipping on the track by a small amount every opening or every few openings.
Stays Open, When Activated Door Closes and Reopens
If the AutoSlide normally keeps the door fully open, and when activated closes then opens the door, it indicates the system is programmed in reverse. Power the system off, move the door halfway open, and power the system back on.
Door Closes Fully Then Pulses Closed
If the door closes fully when powered on, then pulses closed until powered off, then this indicates that the unit is not receiving enough power/current from the power pack.
AutoSlide Doesn't Power On
If your AutoSlide system doesn't move the door and doesn't flash any lights on the front when powered on, it may be due to a damaged connection, faulty power pack, faulty motherboard, or external influence.
Door Slams Closed After Powering On
If the door slams closed immediately when powered on, this indicates a communication error between the board and the motor. The majority of the time this is due to one of the wires in the Motor cable coming loose. Gently unplug the motor cable
AutoSlide Motor Wheel Grinding On Track
When the track and motor wheel don't have enough physical pressure on each other or have poor engagement, the wheel can slip and grind against the track. Pressure between the track and wheel must be increased for the system to function properly.
Door Closes Then Lights Flash Endlessly
If the door closes (with all lights flashing) when first powered on, then once fully closed all lights continue to flash endlessly until the system is powered off, then the motor may be internally damaged or worn. To troubleshoot this...
Door Cycles Endlessly During Programming
If the door opens and closes repeatedly when programming the opening width of the door (by flipping DIP switch #1 back and forth or flipping DIP switch #3 on and off), it indicates either variable opening width or a communication error.
Panel Tilts During Programming
If, when programming human, pet, or stacker opening width, the door opens fully then tilts (with the top edge of the sliding panel opening further than the bottom edge of the sliding panel), it can cause significant calibration issues.
When Activated Door Opens Fully Then Tries To Close but Can’t
If your AutoSlide system, after initial programming and setup, can open the door upon activation but then:. It indicates that there may be either a physical obstruction keeping the door from closing or a motor strength issue. This is especially the c
Door Doesn't Move During Programming, Lights Flash Continuously
If the lights flash but the door doesn't start to open when programming, Listen for any humming or grinding noise coming from the motor. An internal humming noise coming from inside the motor barrel could indicate a faulty worm gear
Door Doesn't Move During Programming, Lights Settle
If the door can close but fails to move when programming, and instead settles back into the mode it was in before programming, it indicates that there could be an obstruction with the door or an internal issue with the gearing of the motor.
Door Doesn't Move When Programming
Begin by powering the system off, sliding your door halfway open, and powering the system back on. Does the door immediately close? Once the door is closed and settles into a mode, put the system into...
Door Doesn't Move When Turned On
If you power the AutoSlide (with the door halfway open) and the door doesn't move, check the mode lights on the front. Do all of the mode lights flash continuously? Do the lights flash, then only a single mode light turn on?
When Powered On Door Doesn't Move, Settles In Mode
If the mode lights eventually settle into a mode, it indicates the AutoSlide is unable to physically move the door (or at least believes it is unable to physically move the door).
Sensor Keeping Door Open Constantly
If there is a green light solid, flashing, or flickering next to Inside, Outside, or Pet Sensor, it indicates a false triggering sensor or (in extremely rare cases) third party signal interference. Disconnect all sensors to see if the door closes
Door Closes Then Immediately Opens When Powered On
If the door closes when powered on, settles, then immediately opens and stays open, it can indicate that a sensor or signal interference is constantly activating the AutoSlide.
Door Opens When First Powered On
Power the system off, move the door partially open, and power the system back on. If the AutoSlide immediately starts to open the door, this indicates that the AutoSlide is programmed in reverse. To correct this, power the system off, reverse DIP#1.
When Powered On Door Doesn't Move and Lights Flash
This indicates a communication error or wiring issue between the board and motor. Most likely, the board isn't supplying power to the motor or the motor isn't able to receive power from the board. Check wiring connections in the Motor cable.
When Activated Door Doesn't Open Fully and/or Lights Flash when Closed
This article concerns the following AutoSlide behavior:. This behavior is usually caused by an increase in resistance when attempting to open. This resistance can be caused by multiple factors, including:. The extra resistance trips the AutoSlide's s